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your Canadian Online Bead Store

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  • Inspiration & Info

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  • Returns & Exchanges

    If an item is defective in any way, we're very sorry. We will gladly replace your item or issue store credit for any damaged or defective products within 30 days of purchase. Please contact us at your earliest convenience.


    We know buying online can be difficult when you are unfamiliar with the product, but do not worry! Unopened or unused products may be returned for store credit at buyers' expense within 30 days of purchase. Please contact us at your earliest convenience.

    A 5% restocking fee may be applicable.


    THIS EXCLUDES ANY ITEMS ADVERTISED AS 'CLEARANCE' STOCK. ALL SUCH SALES ARE FINAL AND MAY NOT BE RETURNED/EXCHANGED.

    Exchange/Return of Items with our Free HRM Delivery Service:

    Refunds and exchanges will be done with subsequent orders of $15.00 or more only. i.e. We cannot deliver an alternative item the following week without another order made of $15.00 or more not including items we are exchanging. We need to implement this policy to keep our delivery service a viable option.  Thank you in advance for your cooperation.